Red Sea T PLC ("we," "our," or "us"), in operating the Red Sea T multi-vendor marketplace mobile application and website, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.
1. Information We Collect
We collect information to provide better services to all our buyers, vendors, and platform users:
Account Registration: Full name, email address, phone number, and account credentials when you register.
Profile & Identity Verification: Profile photo, national ID / passport details, trade license, or business registration documents (for verified vendors and service providers).
Transactions & Payments: Payment transaction records, billing details, bank account numbers, or mobile payment account identifiers (Telebirr, CBE Birr, Chapa, ShegerPay).
Communications: In-app messages, customer service requests, feedback, or inquiry forms.
Technical & Device Data: Device model, operating system version, unique device identifiers (Android ID, Expo push token), IP address, and usage performance data.
2. How We Use Your Information
We use the collected information for the following specific purposes:
To fulfill marketplace transactions, process orders, and facilitate buyer-vendor communication.
To authenticate user identity, prevent fraudulent activities, and maintain platform security.
To send order updates, security alerts, and essential push notifications.
To optimize platform stability, resolve application issues, and improve user experience.
To comply with legal obligations under the laws of the Federal Democratic Republic of Ethiopia.
3. Information Sharing & Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. Contact and delivery details are shared strictly between buyers and verified vendors solely to fulfill placed orders.
4. Data Security & Encryption
All personal data transmitted to and from our platform is encrypted in transit using industry-standard HTTPS/TLS protocols. User passwords and authentication credentials are encrypted using secure cryptographic hashing algorithms.
5. Account & Data Deletion Rights
Users have full control over their personal data. You may request account deletion or data removal at any time within the Red Sea T app under App Settings > Account Deletion or by emailing our data support team at support@readseat.et.
6. Contact Information
If you have any questions or concerns regarding this Privacy Policy, contact us at:
Company:Red Sea T PLC / Ibex Technologies & Promotion PLC